Refund & Cancellation Policy

1. Company Information

Legal Entity Name: REZLO LTD
Company Registration Number: 13936203
Registered Office Address: Flat 8, 20B Winchester Street, Basingstoke, England, RG21 7DZ
Support Email: support@speakgeniusai.com

2. Subscription Cancellation

Users may cancel subscriptions at any time through the account dashboard.

Cancellation:

• Stops future renewals
• Does not immediately terminate access
• Remains active until the current billing period ends

3. Non-Refundable Services

Due to immediate digital fulfillment:

• Used subscriptions are non-refundable
• Consumed credits are non-refundable
• Partial billing periods are non-refundable
• Expired credits are non-refundable

4. Eligible Refund Cases

Refunds may be reviewed for:

• Duplicate transactions
• Billing system errors
• Platform failures preventing service access

Requests must be submitted within 7 days.

5. Chargebacks & Abuse

Fraudulent disputes or abusive chargebacks may result in:

• Account suspension
• Permanent bans
• Legal recovery actions

6. Plan Changes

Upgrades

• Take effect immediately
• May include prorated charges

Downgrades

• Apply during the next billing cycle

7. Credit System Clarification

• Credits are deducted only upon final generation/download
• Preview playback is free
• Failed generations do not consume credits

8. Payment Security

Payments are processed securely using encrypted third-party payment providers.

SpeakGeniusAI does not store full card information.

9. Consumer Rights

Nothing in this policy overrides mandatory consumer protection laws applicable in your jurisdiction.

10. Contact Information

REZLO LTD
Company Number: 13936203
Registered Office: Flat 8, 20B Winchester Street, Basingstoke, England, RG21 7DZ
Support Email: support@speakgeniusai.com