1. Company Information
Legal Entity Name: REZLO LTD
Company Registration Number: 13936203
Registered Office Address: Flat 8, 20B Winchester Street, Basingstoke, England, RG21 7DZ
Support Email: support@speakgeniusai.com
2. Support Channels
Users may contact support regarding:
- Billing issues
- Technical problems
- Compliance concerns
- Abuse reports
- Account access
3. Complaint Resolution
Users should include:
- Account details
- Description of issue
- Supporting evidence where applicable
SpeakGeniusAI will review complaints within a commercially reasonable timeframe.
4. Abuse Reporting
Reports regarding:
- Voice impersonation
- Fraudulent activity
- Copyright abuse
- Harmful content
may be submitted to:
support@speakgeniusai.com
5. Service Limitations
Support response times may vary based on:
- Subscription tier
- Issue complexity
- Operational demand
Frequently Asked Questions
Do preview plays use credits? No. Preview playback is always free. Credits are deducted only when you generate and download final audio.
Yes. All payments are processed using encrypted, globally compliant payment systems. SpeakGeniusAI does not store sensitive payment information.
Failed or preview-only generations do not consume credits.
Commercial usage rights are included in Pro and Custom / Enterprise plans. Free and Starter plans are for personal use only.
Yes. Paid plans reset monthly based on your subscription. Free plan credits are one-time only.
Credits are based on characters. Every credit allows up to 200 characters of generated speech. Longer text simply uses multiple credits.
