1. Company Information
Legal Entity Name: REZLO LTD
Company Registration Number: 13936203
Registered Office Address: Flat 8, 20B Winchester Street, Basingstoke, England, RG21 7DZ
Support Email: support@speakgeniusai.com
2. Account Deletion Requests
Users may request deletion through:
- Account dashboard
- Email support request
Requests must originate from the registered email address.
3. Effects of Deletion
Upon deletion:
- Account access is removed
- Active subscriptions are canceled
- Remaining credits are forfeited
- Stored content may be deleted permanently
Deleted accounts cannot be restored.
4. Data Retention Exceptions
Certain records may be retained for:
- Legal compliance
- Fraud prevention
- Tax and billing obligations
- Security investigations
5. Processing Time
Deletion requests are generally processed within 7–30 days.
Frequently Asked Questions
Do preview plays use credits? No. Preview playback is always free. Credits are deducted only when you generate and download final audio.
Yes. All payments are processed using encrypted, globally compliant payment systems. SpeakGeniusAI does not store sensitive payment information.
Failed or preview-only generations do not consume credits.
Commercial usage rights are included in Pro and Custom / Enterprise plans. Free and Starter plans are for personal use only.
Yes. Paid plans reset monthly based on your subscription. Free plan credits are one-time only.
Credits are based on characters. Every credit allows up to 200 characters of generated speech. Longer text simply uses multiple credits.
